Leatherwerks Return & Cancellation Policy

At Leatherwerks, we take pride in every wheel we create. We're passionate about what we do, and we want you to feel that same passion when your new steering wheel arrives.

Because our products are custom-built and made-to-order, most sales are final. However, we do offer limited return options for select in-stock items.

We understand that unexpected issues can arise. If there’s a problem with your custom steering wheel that wasn’t caused by you, rest assured that we’ll work with you to make it right. Whether that means a repair, replacement, or store credit, we’re committed to standing by our craftsmanship and our customers.

If something’s off, just reach out to us at info@leatherwerksauto.com— we’re here to help.

Mistakes and setbacks happen — that’s part of any business. But what sets Leatherwerks apart is how we handle it when they do. We're not just another parts supplier — we're enthusiasts, just like you. We want to be part of your build journey from start to finish — and that means not leaving you stranded.

The Following Situations Do Not Qualify for Returns or Cancellations

We cannot accept returns or cancellations for the following scenarios:

  • You sold, traded, or totaled your car mid-build
  • Changed your mind or have buyer’s remorse
  • “A house-elf spent the wheel budget”
  • A partner, spouse, or parent found out about your car part purchase
  • Final sale / discounted / blemished / scratch-and-dent items

We appreciate your understanding that these are not valid reasons for cancellation or return.

Cancellations & Restocking Fees

Once an order is placed, we immediately begin allocating time, materials, and resources. That means costs are incurred from the moment your payment is processed, even before any physical work begins. For that reason, a variable restocking fee of up to 50% may apply, depending on the status of your order at the time of cancellation or return.

Here’s a breakdown of restocking fees:

Payment processed, not shipped: 5% (covers merchant fees)

Prepped and packed, but not shipped: 25%

Shipped to customer: 25%–50%

Restocking fees help us keep our pricing fair across the board, so customers who don't cancel or return aren’t paying extra to make up for those who do.

We know it’s tempting to say, “The box is unopened — it’s brand new!” But every returned wheel must go through a full quality control (QC) process. That includes checking for micro-fractures, splining wear, or other signs of installation or damage — things that aren’t always visible to the eye. This takes real time and labor, which is why restocking fees are non-negotiable.

Vehicle Compatibility Terms

To ensure a perfect fit, we require a photo of your current steering wheel along with your vehicle’s year, make, and model after you place your order. This step is crucial and will be outlined in your order confirmation email. Your order will not be fulfilled until we receive this information.

If a product is ordered based on incorrect or misleading vehicle details — such as using a stock image or assuming your car shares parts with another model — and a compatibility issue arises, a 30% compatibility fee (in addition to any other applicable restocking fees) will be charged for returns or exchanges

Damages and Defects

Upon receiving your order, please inspect the wheel/ accessory and accessories for any visible defects or damages. If any issues are found, contact us immediately via our contact form or via email at info@leatherwerksauto.com with relevant photos or videos. This will allow us to assess the situation quickly and provide a resolution.

Exchanges

Due to the personalized nature of our products, exchanges are not typically feasible. However, if you experience any issues with your order, please reach out to us, and we will work with you to find an appropriate solution.

Refunds

Refunds are considered on a case-by-case basis and are typically only issued for defective or damaged products. If a refund is approved, it will be processed back to the original method of payment. Please note that it may take some time for your bank or credit card provider to complete the refund process.

Lost or Stolen Packages

Leatherwerks is not responsible for lost or stolen packages once the shipment has been confirmed as delivered. If your package is missing, we encourage you to file a claim with the shipping carrier using the tracking information provided. Unfortunately, we are unable to offer refunds or replacements for lost or stolen items once they have been delivered.

Our Promise to You

At Leatherwerks, we’re not just about making great parts — we’re about building lasting relationships with customers who share our love for modifying cars. If a problem arises, we promise to treat it with integrity, transparency, and urgency.

We’re here to help you build something amazing — and we’ll do everything we can to make sure you’re satisfied with the journey.